WiRE, as this is defined below, respect your privacy and are committed to protecting your personal data, as well as in general protecting all information collected. This privacy notice and any other notice referred to in it, explains how we collect your personal data and how we use it when you visit our website, in accordance with GDPR requirements.
We are a data controller in respect of the personal data we collect and process when you visit our website. If you have any questions or concerns in relation to this Privacy Notice please send an email to info@wire-fs.com or contact us at +357 22 22 25 50.
We do not share your information with third parties.
This website is not intended for children.
This Privacy Notice was last updated in November 2021. It supersedes any earlier version. We may update it from time to time, in which case we will notify you of any significant changes through a notice on our website.
This website may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their use of your personal data.
As a business we collect, use, store and transfer different types of personal data depending on who you are.
We collect and use your personal data in order for us to provide you with our services. The personal data we collect and use may include but are not limited to:
- Identity Data (name, marital status, title, date of birth, gender, I.D. no., passport no., username and password, purchases made by you, your interests and preferences, feedback and survey responses, company name, company registration no.)
- Contact Data (billing address, delivery address, email address and telephone numbers)
- Financial Data (bank account and payment details)
- Transaction Data (details about payments to and from you and other services you have purchased through us)
- Technical Data (internet protocol address, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, online identified, location data and other similar identifying information required for the customer’s device(s) to communicate with websites and applications on the internet)
- Usage Data (how you use our website products and services, the full uniform resource locators clickstream to, through and from our site (including date and time), download errors, lengths of visit to certain pages, page interaction information, methods to browse away from the page and any phone numbers you use to call us)
- Marketing and Communications Data (your marketing preferences from us and your communication preferences)
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. You can ask us to rectify or update your personal information at any time by email to info@wire-fs.com.
We use different methods to collect data from and about you including through:
You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide:
- When you apply for our services;
- If you create an account on our website;
- When you subscribe to our service or publications;
- When you request marketing to be sent to you;
- If you contact us through social media;
- When you walk-in to our branch offices or telephone our call centre; or
- If you give us some feedback.
We will only use your personal data for the legitimate purposes for which we have collected it. If we need to process your personal data for a different purpose that is not compatible with the original purpose that we collected your personal data, we will let you know.
We may process your personal data for a different purpose and without your consent where it is necessary for us to comply with our legal obligations.
| Purpose/Activity | Legal basis for processing | Type of data required |
| To contact you | Performance of a contract with you Necessary for our legitimate interests (for running our business, to recover debts due to us, to keep our records updated and to study how customers use our products/services) |
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| To carry out our obligations arising from any contracts entered into between you and us and to provide you the information, products and services you request from us | Performance of a contract with you Necessary for our legitimate interests (for running our business and to recover debts due to us) |
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| To provide you with information about other goods and services that we offer which we feel may be of interest you | Necessary for our legitimate interests (to develop our products/services and grow our business) |
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| To assist us in the improvement and optimisation of advertising, marketing material and content, our services and the website | Necessary for our legitimate interests (to develop our products/services and grow our business and provision of administration and IT services) |
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| To notify you about changes to our service | Performance of a contract with you Necessary to comply with our legal obligations Necessary for our legitimate interests (to keep our records updated) |
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| To ensure that content from our website is presented in the most effective manner for you and your computer | Necessary for our legitimate interests (to develop our products/services and grow our business and provision of administration and IT services) |
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| To verify your identity | Necessary to comply with our legal obligations Necessary for our legitimate interests (for running our business and to prevent fraud and money laundering) |
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| As part of our efforts to keep our site safe and secure and to prevent or detect fraud | Necessary to comply with our legal obligations Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) |
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| To provide customer support | Performance of a contract with you |
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| To comply with the requirements imposed by law or any court order | Necessary to comply with our legal obligations |
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| Where you have viewed through us, we may disclose your name to a landlord or vendor where we have been dis-instructed, in order to avoid a potential commission dispute | Necessary for our legitimate interests (to protect our entitlement to a commission and to avoid commission disputes wherever possible) |
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You have the right to withdraw your consent for us to use your personal data for marketing purposes at any time. If you do withdraw your consent, this will result in us ceasing to market goods and services to you.
Should we send any marketing messages to you, you can ask us to stop sending you these at any time by:
- Following the opt-out links on any marketing message sent to you, or
- Contacting us at +357 22 222 550.
If you do withdraw your consent to receiving marketing messages, we will still process your personal data in order to fulfil our contract with you and in accordance with our legal, accountancy and regulatory obligations.
In the future, we may have to share your personal data with the parties set out below for the purposes set out in “How we use your personal data”. Should we do so, we will ensure that we have agreements in place that restrict these parties’ use of your personal data. We will only allow them to use your personal data for specified purposes and in accordance with our instructions.
- Service providers acting as processors based in the EU/EEA who provide IT and system administration services, tenancy deposit administrators and services to enable us to perform our contract with you.
- Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in Cyprus who provide consultancy, banking, legal, insurance and accountancy services.
- Government entities, regulators and other authorities acting as processors or joint controllers based in Cyprus who require reporting of processing activities in certain circumstances.
Once we have received your personal data we will use reasonable and necessary procedures and security features to try and prevent unauthorised access. We limit access your personal data to those individuals and other parties who need to know it and who are subject to a duty of confidentiality. If we become aware of a data breach we will notify the Office of the Commissioner for personal data protection. If we believe that the data breach is serious, we may notify you in accordance with our legal requirements. We have an Internal Data Breach Policy in place that lays out our responsibilities and procedures.
We will not transfer your personal data outside of the European Economic Area, except to a country offering the same level of protection for your personal data, and only according to GDPR requirements.
We hold on to your personal data whilst you use our services (or whilst we provide services connected to you) and for as long as it is required thereafter for legal, regulatory, tax and accounting purposes. If we need to hold on to your personal data for longer, we take into consideration the potential risks in continuing to store your data against why we might need to keep it. In some circumstances we might anonymise your personal data so it is not associated with you, and we may then use this information indefinitely.
Under data protection laws you have the right to protect and look after your personal data. You have the right to:
- ask us for the personal data that we hold and process about you (this is commonly known as a data subject access request). You have rights to the following information:
- the purpose(s) for which we are processing your information;
- the categories of personal information we hold about you;
- the recipients or categories of recipient to whom the personal data have been or will be disclosed;
- the period for which we will store your information, or the criteria used to determine that period;
- prevent the use of your personal data for marketing purposes
- Please note that even if you refuse marketing, we will contact you to discuss the services you have asked us to provide to you or to tell you about changes to our terms and conditions;
- ask that any inaccurate information we hold about you is corrected;
- ask that we delete the personal data we hold about you in certain situations;
- ask that we stop using your personal data for certain purposes;
- ask that we do not make decisions about you using completely automated means; and/or
- ask that personal data we hold about you is given to you, or where technically feasible a third party chosen by you, in a commonly used, machine-readable format.
The rights listed above may not apply in certain circumstances, and so we may not always be able to comply with your request to exercise these rights. We will usually respond to a request from you to exercise your rights within 1 month of receipt, but it might take longer if your request is particularly complex or if you have made a number of requests. Please be aware that we may need to process your personal data and/or request specific information from you to help us comply with your request. You will not usually have to pay a fee to exercise these rights, but we reserve the right to if your request is clearly unfounded, repetitive or excessive, alternatively we may refuse to comply with your request.
If you would like to speak to us about how we handle your personal data, we would be grateful if would please contact us in the first instance at info@wire-fs.com. You can also complain to the Cyprus supervisory authority for data protection issues.
WiRE consists of the following corporate structure:
- Wire Services Ltd
- Wire Wind Ltd
- Wire Valuations L.L.C
Registered in Cyprus under HE414107 HE413669 and HE413358 respectively. Our registered office is at 68A John Kennedy, 1076 Nicosia, Cyprus.
